Privacy Policy

Last Updated: October 10, 2025

1. Introduction

Telstra Recharge ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telstra recharge services, visit our website, or interact with us in any way.

This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number, postal address)
• Telstra prepaid mobile numbers and account information
• Payment information (credit card details, billing address)
• Transaction history and recharge records
• Communication preferences and customer service interactions

2.2 Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and improve our services. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your Telstra prepaid recharge transactions
• To provide customer support and respond to your inquiries
• To send transaction confirmations and account notifications
• To improve our website functionality and user experience
• To detect and prevent fraud, security threats, and unauthorized access
• To comply with legal obligations and regulatory requirements
• To send marketing communications (with your consent)
• To analyze website usage and trends for business improvement

4. Disclosure of Information

We may disclose your personal information to:

• Telstra Corporation Limited and its affiliates for the purpose of processing recharges
• Payment processors and financial institutions for transaction processing
• Service providers who assist us in operating our website and conducting business
• Legal and regulatory authorities when required by law or to protect our rights
• Business partners with whom we have commercial agreements (with your consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Opt-out: You can opt out of receiving marketing communications from us
• Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including countries that may not have the same data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@telstrarecharge.com.au
• Phone: +61 2 1933 5275
• Address: Swanston St, Melbourne VIC 3000, Australia

For complaints about privacy, you may also contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au